What do you think about live chat support? Do you prefer your web host to take phone calls or you think that chattting with cutomer support is better?
Well both are important as hosting needs to have phone support and live chat. Live chat and tickets are good support for webhosting.
I think both are important. Don’t forget also on the ticket system.
I find live chat has worked best for small issues and the ticket system work for all issues and can be reviewed by all support teams instead of a one on one chat.
Phone calls, live support chat is always busy
I feel both are very important. While Live Chat is an easy way to assist customers, answering the phone is very important as that will say allot about a company. You may not always have access to a computer when you need to get in touch with your host which is why you should always have the toll-free stored in your cell phone