Hi,

What do you think about live chat support? Do you prefer your web host to take phone calls or you think that chattting with cutomer support is better

Well both are important as hosting needs to have phone support and live chat.

I prefer using Live Chat Support.

I feel both are very important. While Live Chat is an easy way to assist customers, answering the phone is very important as that will say allot about a company. You may not always have access to a computer when you need to get in touch with your host which is why you should always have the toll-free stored in your cell phone.

Providing both LiveChat & Phone Support is very important. A customer deserves to be able to contact the company as easily as possible in a way that suits them.

2 Recommendations of chat software would be BoldChat (if on a budget comes equipt with a free version) or LiveChatNow, a more advanced LiveChat solution at a higher price but is very nice to use for a business and clients.

Live Chat is a very good way of helping out your clients, i use it on my site any find it very useful

I’ve never liked live chat. Usually, the rep (or sometimes two reps) who are working the system are so overburdened with chat windows, that conversing becomes a long, drawn-out process. It’s much easier to pickup the phone, ask your question, and be done!

I believe live chat is good for pre-sales support.

I find live chat support semi-useless. If it’s for a small problem, then I agree, live chat is easy enough if the resolution time is 5 minutes. If it’s a major problem, where you need to get other people involved to fix it, reboot the server, etc…then live chat is useless and using a trouble ticket system is the way to go. You can’t just waste a tech’s time on live chat asking “is it fixed yet?”.

Well both are important as hosting needs to have phone support and live chat. Live chat and tickets are good support for webhosting.I prefer both live chat and phone support aswell tickets.