i was wondering is that live chat really help you get more clients or is that just something live chat providers say to get you to buy from them?
In my experience, live chat support doesnt help a lot, if any. But, having a live sales chat available sometimes, does help. If you do decide to offer a live sales chat, I suggest using one that has the ability to not show the chat icon when you are not online.
i think live chat definitely help. As sometimes when your clients need help urgently, at least support is there to help and it will help you to maintain your customers.
If you have the time and the work force then chats are highly preferred by clients browsing your site. They are far more likely to click the “live chat” link than to go through the effort of opening a sales request and checking their email for responses.