Hi, I have TT system, but, I am getting ’empty’ trouble tickets. I want to know the reason behind this?

Please, check when your end user receives a response to their support request and responds to it not from within H-Sphere trouble ticket center, but through his e-mail client using the Reply option, make sure they place their message before, i.e. not below the ======== CUT HERE ========= quote, otherwise it won’t show up in the body of the trouble ticket message in your trouble ticket center.